Deacon Spotlight: Melissa Tuttle

Melissa Tuttle (BA 1992 in English, MBA 2002)

Senior Director Store Operations at Lowe’s Home Improvement in Huntersville, NC

Tell us about your current job role/employer and what you’re currently working on.

I lead a team at Lowe’s corporate headquarters, overseeing business strategy and execution for the front-end operations of Lowe’s Home Improvement stores. This includes policy development, process improvements, technology requirements, and store layout and fixtures. My team is also responsible for driving store associate productivity, managing execution metrics, recognition, and professional development.

Our scope includes areas such as point of sale, self-checkout, customer service desk, cash management, and in-store pickup. We support approximately 70,000 front-end associates and supervisors across 1,730 stores. Currently, we’re spearheading a major initiative to remodel the front-end spaces of all Lowe’s stores, focusing on the returns desk, pick-up area, checkout, and surrounding merchandising areas.

What personal and/or career experiences did you have prior to landing your current job and leading to where you are now?

I’ve been immersed in retail, store operations, and customer service since I was in middle school, starting with my family’s dry-cleaning business. After graduating in 1992, I worked in various store operations roles at The Gap and the Walt Disney Company. Later, I pursued an MBA at Wake Forest, where a connection with a Lowe’s executive led to a summer internship, which transitioned into a full-time role after I graduated.

What was the most challenging aspect of your first “real world job” and what did you learn from it?

My first “real world” job as an assistant store manager at The Gap was challenging in every way imaginable. I had no experience in apparel retail or leadership and found the role physically, mentally, and emotionally demanding. The long hours—working mornings, nights, weekends, and holidays—were intense, and I was learning on the fly about everything from retail metrics to managing people.

Through this experience, I developed resilience, frugality, stamina, and resourcefulness. It gave me a deep respect for front-line service workers and taught me the basics of running a business.

What advice would you give to new Wake Forest graduates about developing their personal life habits after college (finances, health, values, work/life balance)?

If you’re considering pursuing an MBA or another graduate degree, gain a few years of work experience first. You’ll find it more meaningful and relevant. Start saving for your future immediately—contribute to your company’s 401k and live within your means. Make sure to prioritize rest and recharge time for your overall well-being.

How have you made personal and professional relationships in your city, company, or community?

Most of my professional and personal relationships have developed through work, church, and Wake Forest connections. Investing in your network is crucial. Seek out mentors and sponsors who can help you navigate your career, and be ready to return the favor by mentoring others as you progress.

Have you been mentored by anyone at Wake Forest or in your professional life? If so, what impact has that relationship had on you?

Yes, I’ve had the privilege of many mentors throughout my career. They’ve helped me strategize, overcome imposter syndrome, and build self-confidence. Mentors have also provided invaluable feedback and encouragement. I believe in making these relationships reciprocal—always finding ways to support and add value to my mentors as well.

What advice would you give to current Wake Forest students and/or young alumni who are about to start their first professional job?

Start by getting to know yourself. List your skills, strengths, passions, and values, as well as areas for development and activities you don’t enjoy. Seek out roles that align with your strengths and passions. Above all, be resilient and resourceful in overcoming challenges.

What are your future career goals or plans? How are you being intentional about working towards them?

I’m currently fulfilled in my role at Lowe’s and remain open to new challenges. I love the company and plan to stay here for as long as possible.

Story published in September 2024. For current updates on Melissa’s career path, visit her LinkedIn profile.